Mul Support
Support
Contact us
Have a question, found a bug, or need help with your travel diary? Send us an email and we'll get back to you.
When you write, please include your device model and iOS version so we can help you faster.
Frequently asked questions
How does Mul store my data and photos?
Your travel diary stays on your device and, when iCloud is enabled, syncs through your private iCloud account. Mul stores a reference to the photos you choose rather than a duplicate copy, so your originals remain in Apple Photos. For full details, see our Privacy Policy.
My data isn't syncing across my devices.
Make sure you're signed in to the same Apple Account on both devices, that iCloud is enabled for Mul in your device settings, and that both devices have a network connection. Sync is not instantaneous and may take a moment after reconnecting.
A photo shows a placeholder instead of the image.
Mul references photos from your library. If the original photo was deleted, moved, or isn't yet available on that device through iCloud Photos, Mul shows a placeholder. Once the original is available again, the photo will resolve.
How do free trials and subscriptions work?
Mul offers a free trial and optional subscriptions handled by the App Store. You can view pricing and terms before purchasing, and manage or cancel anytime in your Apple Account subscription settings. See our Terms of Use for more.
How do I restore a purchase on a new device?
Sign in with the same Apple Account used for the original purchase, then use the Restore Purchases option in Mul's settings.
How do I delete my data?
You can reset your map and entries from within Mul's settings. When iCloud is enabled, deletions sync to your other devices. Deleting Mul or signing out of iCloud does not by itself erase synced iCloud data — remove your entries from within Mul first. See the Privacy Policy for details.